Use Microsoft Teams as your PHONE SYSTEM
A cloud phone system takes your business to the next level, Cloud 3CX offers a number of smart, feature-rich solutions that keep your communications clear and your business ahead of competitors.
PSTN / TELEPHONY SERVICES VIA OUR CERTIFIED CLOUD GATEWAYS
The Little IT Company offer PSTN/Telephony services via our certified cloud gateways. This gives you the ability to port and use existing telephone numbers, purchase new numbers from anywhere in the UK or even around the world and route these numbers to their Microsoft Teams or Skype for Business clients & desk phones.
WHAT IS DIRECT ROUTING?
Previously, external calling within Microsoft Teams was only available with Microsoft’s Calling Plans in selected markets. By using The Little IT Company to route your calls over the internet, Direct Routing enables full phone system capabilities for Microsoft Teams and Office 365. A phone system in the cloud that provides all the features you expect from a traditional phone system; saving you the time and money you would spend to install and maintain and on-premises phone system.
Direct Routing from The Little IT Company is a fully managed, end-to-end service from a leading international voice provider. The Little IT Company’s network provider global reach connects your business to the world with full PSTN replacement in 40+ countries and number coverage in 100+ countries.
Using Direct Routing will almost always mean a much cheaper recurring price per user per month than Microsoft’s own Calling Plans, as it allows you to take advantage of cheaper call rates and user licenses. You only pay for the maximum number of concurrent calls that you need; helping businesses make big savings on their monthly telecommunications bills.
WHO IS DIRECT ROUTING FOR?
Direct Routing is primarily designed for organisations set on using Teams as a PBX, but looking for more flexibility than Microsoft’s pre-set calling plans. Any business that matches one of the following criteria is a strong candidate for considering Direct Routing.
A strong user of Teams
This one is obvious, but any business that is deeply embedded in using Microsoft Teams for internal communications can easily use the platform for their external communication too. This means less of a need for a separate PBX (and all the costs entailed) together with better integration between systems.
Limited in-house expertise
Any business with a smaller IT team (or none at all) may want external support when considering using Teams as a PBX. Experienced providers (like Gradwell) can give step by step account management and essentially install Direct Routing and any associated other equipment for you.
Wants more flexibility than Microsoft Calling
Microsoft’s own calling plan doesn’t offer much flexibility with absolutely no room for negotiation. Using Direct Routing, particularly for any business that makes a reasonable amount of outbound calls (and even more so if they are international) becomes the obvious choice.